The present Maestrani, an old-established company that has been family-owned for over 150 years, was started as a small shop in 1852 in Lucerne by Aquillino Maestrani. Maestrani moved his business to St. Gallen in 1859. In 1912, the company changed its name: Maestrani Schweizer Schokoladen AG in Flawil SG.
The Chocolarium has been open to visitors and chocolate lovers for almost 18 months. Everything about the production of chocolate is explained in interactive rooms in this ‘world of chocolate’. The company currently employs 160 people and, among other things, produces the Minor and Munz brands popular in Switzerland.
// IT’S ALL ABOUT THE CUSTOMER
An old tour guide system from another manufacturer was used to give visitors an exciting guided tour of the Chocolarium and its themed rooms. It needed replacing as the sound quality was no longer satisfactory and it malfunctioned frequently.
A newsletter brought BMS Audio to the attention of the Product Management and Sales department, and the company made an enquiry.
The light weight and audio quality are impressive. And the microphone sounds much better now.
BMS Audio presented the system on site a couple of weeks after the initial phone consultation. As the tour traverses several themed rooms, the radio signal occasionally needs to pass through closed doors until the group reconvenes in the next room. This was exhaustively tested on site. The frequencies also needed to be tuned, to accommodate parallel use of the old system during a transition phase. The digital radio technology of the TOM-Audio TG-100 handles both tasks with ease. There are enough channels available to avoid radio frequency interference with the old system. This was followed by a test phase lasting several weeks to establish if the tour guide system met the requirements.
After delivery of the order, a detailed presentation of the system – also on site – follows. “We are very satisfied with the system. The sound quality is very good and the charging facility is perfect. It’s operation is easily explained to the guides. Our elderly visitors need a little more help. But the + and - buttons are ideal and we can accommodate all visitors.”
We are pleased to have satisfied Maestrani’s requirements and wish them every success with their guided tours with the TOM-Audio TG-100.
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