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Our service

An open ear at all times

An open ear at all times

BMS Audio caters to your specific needs and wishes and we are available for you if you need support.

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Special solutions for special requirements

Our sets are adapted to the needs of our customers, and we are also happy to look for new solutions.

Knowledge

Experience since 1992

Many years of experience guarantee a deep understanding of the requirements in the tour guide and sound reinforcement sector.

Fast delivery

Immediate availability

Our well-organized logistics system ensures speedy delivery so that the products ordered arrive on time.

This convinces our customers

"I am VERY happy to hire this system from BMS Audio as the TOM system is the best wireless tour guide system I have used anywhere in Europe. The clarity of the sound is excellent and the batteries have a good duration."

“Everything worked very well, including the entire process (delivery, collection etc.). Our customers were very enthusiastic and the handling was simple and well explained by the instructions. We will definitely be coming back to you in the near future.”

“It worked very well and the system was also easy to operate. I would be happy to use it again.”

“Everything worked wonderfully, the system did what it was there to do on the crowded exhibition grounds without a hitch. Thank you once again for the great service and the smooth handling. We will be happy to come back to you.”

“Everything worked perfectly and without complications. Thank you very much for your cooperation!”

“I would like to thank you for the good cooperation and also for your goodwill towards the listeners. The tour guide system worked very well and we were finally able to solve the problem of the noise level during the lectures.”

“Everything was great, the devices worked perfectly. We will be happy to come back to BMS Audio if we need them in the future.”

“Everything was great. I was able to guide all the tours very well with the system and my customers really enjoyed it. Handling and charging were really easy.”

“Many thanks for the uncomplicated handling of the rental. Everything was great from our point of view, even if we didn't use all the equipment, but that was down to us. We will be very happy to use your rental equipment again and have already recommended you to other offices!”

“Everything worked very well. Everything also went really well with the collection etc., many thanks for the system.”

“The tour guide system was well received by everyone.”

“Your product is easy to use and smart, longlife battery. Gladly again.”

“We were very satisfied with the organization and the equipment and will be happy to use your services again at the next opportunity.”

“Everything worked perfectly. After discovering that the transmitter wasn't working, your hotline gave me prompt, fast and competent help - everything worked perfectly afterwards.”

“We were very happy with the equipment and had no problems. The guided tours were really fun 😊 We will definitely come back to you for the next guided tours 😊.”

“From my side, everything was flawless, from the consultation, offer, order, processing, communication, ... as well as the return shipment and pickup, everything was flawless. This also applies to the devices and handling, as well as function and voice quality.”

“The system worked perfectly and the users were delighted. Despite the volume in our plant, the visitors were able to understand our employee's explanations very well.”

“We are very satisfied with the system and the delivery. The head sets were a little too flimsy, but otherwise ok.”

“Everything worked perfectly and the process was well organized and without complications, many thanks to you.”

“Our visitors are extremely satisfied. The dialogue function is a plus, as is the light weight of the equipment itself.”

“Finally, I can speak to customers at a normal volume without having to shout.”

“You have to be honest: more functionality for less money. The dialogue function is a useful feature, particularly for school classes” 

"We have consciously chosen this dialogue function. That's a good thing."

"The guests are much more attentive during the factory tour because everything is clearer and easier to understand."

“The combined transport and charging bag is great. Compact and ideal for shipping too.”

“It’s totally intuitive to use. Just switch it on and set the channel.” 

“The light weight and audio quality are impressive. And the microphone sounds much better now.” 

“Placing them 50-60m apart is not a problem. I’d really prefer not to hand back the system.” 

“We saw the system in use at EuroTier in Hanover. We were won over by its value for money and long service life.”

“The first test tour included many seniors with hearing aids, but this worked very well. We kept the tour guide system right there.”

“In the end, we were particularly impressed by the practical case and the integrated charging function.”

“Especially the handling is great. Changing channels is really easy and the small transport and loading case is unbeatable.”

“Customers and prospective customers get along easily with the recievers. The background noise is no longer a problem and the voice is spared.”

“Every time we are glad that we have the toru guide system, because everything is well understood.”

“Small, light and compact - this is well received by our guests.”

"We constantly get positive feedback on how pleasant it is to have your voice afterwards. Customer attention is also much better now."

"We and our visitors get along easily - It‘s a great fit!"

"People have realized how uncomplicated it all is and how easy it is to handle."

"The system [traversing model] can be used very well both indoors and outdoors. Operation is child's play thanks to the functional design."

"The system has a very good sound quality and absolutely met our requirements."

"The system [previous model] is very easy to use and the sound quality meets our requirements even in larger rooms or outdoors. The same applies to the two

supplied wireless microphones."

"The system continues to impress us, as well as the mourners on several occasions, with its

excellent acoustics, sound quality and the clear and very intelligible

speech transmission even over long distances."

“Very easy to handle. We need to watch out that guests don't take the receivers home with them as they are so light.” 

"Not power, market share and size should be the determining factors for our actions, but solidarity, responsibility for fellow human beings, justice and consistency."

Frequently asked


In very simple terms, a tour guide system consists of a transmitter and several receivers. A person speaks into a microphone. The sound pressure generated when speaking is converted into an audio signal. This signal is transmitted by the transmitter on a specified frequency either digitally or analog via radio. The receiver's antenna picks up the signal and converts it back into audible speech. This is transmitted directly to the ear of another person via headphones. 

With a personal tour guide system, you can reach any number of people using precisely this technology. A transmitter, which in this case is used by the tour guide, brings information via headphones directly into the ears of an entire group, which can comprise any number of people. 

Why do I need a tour guide system?

Behind every spoken word is an intention on the part of the sender. They want to be understood. Messages that are sent should reach the recipient directly and without interference. The basis is quite simple: the acoustics must be right. 

If the other person doesn't understand me because,

  • the voice is too quiet,
  • there is a hearing impairment,
  • the background noise is too loud,
  • the group I am addressing is too large,
  • the location is not acoustically ideal,
  • only whispering is allowed

...my message is not getting through.

People often mistakenly refer to a tour guide system as an audio guide. We would therefore like to clarify the exact difference at this point.

An audio guide is a device that guides people through a museum or exhibition with a pre-recorded "audio tape", i.e. ready-made content. A tour guide system, on the other hand, is a kind of "mouthpiece" that facilitates communication between speaker and listener. The speaker saves his voice and the listener understands everything clearly. With our dialog-capable version TOM-Audio TG-101, even a controlled dialog with the group is possible.

  1. NON-BINDING INQUIRY
    Make a non-binding inquiry using our form or contact us directly by phone on +49 7951 9622 200.
  2. OFFER AND ORDER
    You will receive a binding offer in response to your inquiry as quickly as possible. You can place a binding order for the Tour Guide System or one of our other products from the BMS audio rental park quickly and easily by replying directly to this e-mail.

  3. DELIVERY TO THE DESIRED LOCATION
    The tour guide system or one of our other products will be delivered directly to the address of your choice within Germany and the European Union.
    Your advantage: You only pay from the first day of use!

  4. COLLECTION AT THE DESIRED LOCATIONAt the end of the tour, guided tour or event, BMS Audio will organize the pick-up of the rented products at the desired pick-up location (which is completely independent of the delivery location).
    Your advantage: You don't have to worry about anything!

  5. CONCLUSIONYou will receive a final confirmation by e-mail that the rental process has been completed correctly. This includes a check of the completeness of the rental equipment and its functionality.
    Your advantage: Binding completion of the rental process.

Rent

The advantages of renting

Do you only have very irregular tours, or would you like to increase your hardware for a larger tour? Rental equipment is available immediately!

 

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product testing

Free product test

The best and most realistic test takes place where the devices are actually used. That's why we offer free test cases.

 

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BMS Audio is sustainable

Sustainability

We are not only sustainable when it comes to hardware. With our clever charging concept, your batteries will be full again in no time at all.

 

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Finance your tour guide system

Financing

Decide for yourself whether you prefer to invest directly or remain as liquid as possible.

 

Find out more now
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