Proper maintenance of tour guide systems - so that it runs when it should run

Tour guide systems such as the TOM-Audio^® TG-101 with dialog function or our TOM-Audio^® TG-200 from BMS Audio are real workhorses - in use on factory tours, cruises, events or city tours. And as with all professionals in continuous use, a little care never hurts. Regular maintenance not only extends the service life of the technology, but also ensures that everything runs smoothly on the next tour - with no dropouts and no excuses.

Cleaning: With sensitivity instead of spray mist

Let's start with the obvious: Tour Guide devices are regularly used, transported and touched by many people. So hygiene is important - but please do it properly:

• Clean the housing: Use a slightly damp cloth (not dripping wet!) with a mild detergent or disinfectant wipes. Important: Never spray directly onto the device - even if you want to do it quickly.
• Lanyards are washable: Our lanyards can be easily washed at a low temperature.
• Protect the display: Avoid alcohol or abrasive agents - this will significantly extend the life of the display.

Battery care: The battery needs attention - but not constant care

Our systems work with lithium-ion batteries - powerful, reliable and long-lasting if you treat them correctly:

• Charging cable: Please only use the chargers and cables supplied.
• Allow a power break: Do not leave devices permanently plugged in - this shortens battery life. Fully charge, then unplug.
• Observe the environment: Do not store or charge in extreme temperatures (not in the car, not on the windowsill).
• Winter transport: After cold transport, bring the devices to room temperature before charging - otherwise there is a risk of cold shock for the battery.

Maintenance: What you can do yourself - and what you'd rather not do

Our Tour Guide systems have a modular design - this makes repairs easier and maintenance particularly economical:

• Replaceable: Housing, buttons and batteries can be easily replaced if necessary.
• Not replaceable: Displays, antennas and electronics from the charging case should only be serviced by us.
• Software updates: Our devices remain up-to-date thanks to update capability. Feel free to ask us about new functions or customisations.

Common care mistakes - and how to avoid them 

Despite the best intentions, typical care mistakes happen in everyday life:

• Continuous charging over weeks - batteries lose capacity.
• Storage in the sun or humid environments - leads to damage to the housing and electronics.
• Cleaning with aggressive agents - impairs usability.
• Months of non-use without intermediate charging - deeply discharged batteries can often no longer be reactivated.

Maintenance intervals - how often does it make sense? 

You don't need a maintenance diary - a few simple routines are enough:

• After each use: Visual inspection and cleaning of the surface.
• Weekly: Check battery status and charge if necessary.
• Monthly: A complete charge/discharge cycle.
• For longer storage periods: Store devices in a dry place with a battery level of around 40-60%.

Sustainability through maintenance instead of replacement

Technical devices have an ecological footprint - especially in production. With good maintenance and repair instead of buying new, you can make an active contribution to sustainability. Many components of our Tour Guide systems are modularly replaceable - so that your investment is preserved in the long term.

Do you need a spare part?
👉To the accessories shop

Conclusion: Maintenance saves time, costs and avoids breakdowns

Maintaining our tour guide systems is neither time-consuming nor complicated - but it makes sense. Whether cleaning, battery maintenance or software updates: A few minutes a week will significantly extend the service life of the devices and make your guided tours even more professional.

Do you have any questions? 

Talk to our service team.

👉 To the contact form or by phone at: +49 7951 9622 0.